FAQs
Delivery & Returns FAQs
Can I get free delivery at John Lewis?
Yes, you can. John Lewis offers free Standard UK delivery on all orders over £50.00 (otherwise £4.50). Please note, that this excludes larger items such as furniture and appliances.
What is the John Lewis returns policy?
You can return your items to John Lewis, within 35 days, for either an exchange or refund. Items will need to be sent back unused and in their original condition, with all the tags still attached.
Are returns free at John Lewis?
Yes, you can post your items back to John Lewis free of charge, take them into a nearby John Lewis or Waitrose store, or drop them off at a Collect+ collection point. Be sure to bring your proof of purchase if you're heading in-store! You can find more information, including how to use the online Returns Portal, on the John Lewis website.
Other FAQs
Does John Lewis price match?
Yes, they do. Under the John Lewis ‘Never Knowingly Undersold’ scheme, they’ll match the price of a product if you find it cheaper elsewhere and refund you the difference. You’ll have 7 days from the date of purchase to raise a claim, and you can do so on the John Lewis website or by calling their customer service team.
Is there a John Lewis near me?
There are 34 John Lewis stores across the UK, along with over 300 Waitrose locations. You can find your nearest store using the John Lewis online ‘Shop Finder’. Here, you'll see an alphabetical list of every location across the UK.
Our John Lewis Money-Saving Tips
A well-stocked Sales & Offers section, seasonal sales, Partnership Card perks and prize draws are other clever ways to save on your next John Lewis shop.
Be sure to check out the ‘Sale & Offers’ section on the John Lewis website. Here, you’ll find discounted prices across a wide range of menswear, womenswear, homeware, electricals and more!
Keep an eye out for seasonal John Lewis sales. You'll usually find sales during the summer, Easter, Black Friday and Christmas.
A John Lewis Partnership Card will allow you to join My John Lewis and save with every purchase. The credit card will earn you 5 points for every £4.00 spent on eligible purchases at John Lewis or Waitrose, and 1 point for every £4.00 spent elsewhere. These can then be converted into vouchers and spent in-store or online!
Once you've made your purchase, be sure to leave a review and help other customers with their research. By doing so, you'll get entered into a prize draw. Every month, there are five £100.00 John Lewis Partnership gift vouchers to be won!
Sign up for the John Lewis newsletter and you'll receive updates on sales, offers, new products and exclusive promotions straight to your inbox.
John Lewis offers a price match promise! If you find the same product cheaper elsewhere (from one of their listed, leading competitors) within 7 days of purchase, they’ll refund you the difference.
- Pick out the John Lewis discount code you want to use, and click on the ‘Get code’ or 'Get discount' button to reveal it.
- Copy the code and make sure you check the terms and conditions for any exemptions.
- The John Lewis website will then open automatically in a separate tab. Start shopping and add items to your basket.
- Once you’ve got everything you need in your basket, head over to the checkout.
- Paste your John Lewis discount code into the 'Add a promotional code box', just before you review and pay for your order.
- Click 'Apply' and check that your final price has dropped as expected. Proceed through the checkout as normal and place your order.
- Enjoy your savings!
How do we source discount codes?
At MyVoucherCodes, we’re lucky to have a team of hard-working individuals who are dedicated to finding you the best possible discount codes, deals and offers that are currently available. We also work closely with retailers to secure exclusive promotions; providing you with unique savings that you won’t find anywhere else.
We keep in touch with retailers and brands
Based in London, our Commercial team is a key part of everything we do. They know the industry, and they work tirelessly to build relationships with big-name retailers in order to secure exclusive offers and rewards that are then passed on to our customers. They keep their ear to the ground for any upcoming offers and sale events too, meaning we’re always ahead of the game when it comes to updating our website.
Our team scours the web for discounts
They work in tandem with our Deal Experts, who can be found at our Cardiff office. These deal-finding wizards scour the web for all of the best discounts and promotions around, before loading them onto our website for customers to enjoy. They also work closely with affiliate networks that keep us informed of the latest offers for the retailers they represent. Our dedicated retailer pages are updated at least twice a week, meaning you can be confident that the voucher codes you’re seeing are up-to-date and valid.
We share our money-saving knowledge
On our retailer pages, you’ll notice in-depth information about the brand and researched hints and tips on how to save money when shopping online. This is where our Category Editors come in - they know a thing or two when it comes to savvy shopping. From technology, health & beauty and fashion to food & drink, home & garden and travel, they keep all pages up to date with content that is designed to make your shopping experience that little bit easier and to help you save money in the process. For more information on the MyVoucherCodes team and the company as a whole, be sure to check out our About Us page.
What if my discount code doesn't work?
As a collaborative team, we do our best to ensure that incorrect or outdated discount codes and offers aren’t listed on any of our retailer pages. To do this, we test the codes ourselves to make sure that they work and aim to give as much guidance as possible with regard to how they are supposed to be used.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing info@myvouchercodes.co.uk or by visiting our contact page.
How we make money
Using our discount codes is totally free, although we understand that this may seem too good to be true. Like all businesses, we need to make money, and we do this via commission-based relationships with brands and retailers - we earn a small percentage from the retailer every time someone uses a code on our website or clicks through to a sale.
We also make money by offering the brands we work with the chance to buy some extra space on our website, in turn giving more exposure to their biggest and best discounts. And that’s it! By using this model, we’re able to do what we do without charging our customers a penny.
